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Take control of your veterinary practice with Fuga! From appointment scheduling to patient records, stock management, and billing – Fuga is your all-in-one solution for delivering exceptional care.

Fuga

The fantastic practice management system.

Take Control of Your Veterinary Practice

myPets keeps pet care stress-free! Pet owners can easily book appointments, manage their pet's health records, buy products and get notified by their vet – all in one convenient app. 

myPets

The most amazing appointment booking tool.

The Ultimate App for Pet Owners

Ensure consistency across your veterinary network with Concerto! Instantly synchronize prices and product updates, keeping your practices running smoothly and accurately.

Concerto

Sync practices of Fuga databases.

Harmonize your Practices

Symphony seamlessly gathers data from various digital devices in your practice - radiography, ultrasound, CT scans, lab reports, and more - linking them automatically to the correct files in your Fuga.

Symphony

Effortlessly transfer RX and Echo files to Fuga.

Effortless Data Integration

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# Phone call trouble
Dierenartsen De Nekker, a leading veterinary practice in Bonheiden, Belgium, was inundated with an overwhelming number of phone calls from clients. From scheduling appointments to inquiring about pet medical records, the constant stream of calls was becoming unmanageable, adversely impacting efficiency and client interaction.

"The practice received numerous daily calls for appointment bookings and medical record inquiries, which consumed a significant amount of staff time. Managing client inquiries and maintaining effective communication was a cumbersome process, often resulting in delays and frustration. The high volume of phone calls disrupted the workflow, making it difficult for the staff to focus on other critical tasks."

# The solution
The implementation process was straightforward and smooth. De Nekker was able to roll out myPets without any major disruptions to their operations. The staff received positive feedback from clients, who appreciated the ease and convenience of the new system.

![de_nekker_card.jpg](https://sonetas-public-website.s3.eu-central-1.amazonaws.com/de_nekker_card_b28f396f93.jpg)

The implementation of myPets at De Nekker has been a game-changer. The platform not only reduced the volume of phone calls but also transformed client communication and boosted operational efficiency. By adopting myPets, De Nekker has set a new standard for veterinary practices in Belgium, showcasing the power of technology in enhancing client interaction and streamlining practice management.

>"The impact of myPets has been transformative. Not only did we see measurable decrease in phone calls, but the overall quality of our work has improved dramatically. It has truly exceeded our expectations."

Thanks to Fuga and myPets, De Nekker has now more time to do what’s really important for them - taking care of pets! This means that they can work with less pressure, which risulted in a real boost of the vets morale.

How De Nekker transformed client communication and slashed phone calls by using myPets

# Need for flexibility
DAP Aan de Nete, led by vets Raf Verboven and Kati Van Rymenant, specialises in the care of large pets, including cattle, sheep, goats, horses, pigs, llamas and alpacas. Their services range from curing, vaccinating and deworming to surgery, chipping and general care.

DAP Aan de Nete had problems with manual data collection during field visits. This process often resulted in delays and inefficiencies, which affected timely treatment decisions and communication with clients.

# The solution
In 2009, DAP Aan de Nete implemented Fuga, which completely changed their way of working. Since then, they have enjoyed user-friendly software that is also accessible via mobile phone. Moreover, Fuga's team worked closely with DAP Aan de Nete to adapt the software to their specific needs. Extensive training sessions ensured smooth adoption.

>"I find the mobile feature very useful to be able to end consultations on the spot already, so clients don't get overdue bills that we struggle to send with that we have so little time."

![1E8A4757.jpg](https://sonetas-public-website.s3.eu-central-1.amazonaws.com/1_E8_A4757_be43542276.jpg)

Real-time data access improved team coordination and customer communication, leading to higher satisfaction. Feedback from patient owners was positive from the start. 

>"Fuga is very easy to teach to new colleagues and if something is not clear I can always use the helpdesk to learn even more about Fuga."

The implementation of Fuga transformed DAP Aan de Nete's field operations, making them more efficient, accurate and customer-focused. Fuga's mobile compatibility feature played an important role in achieving these improvements, proving the value of advanced technology solutions in veterinary practices.

Fuga's mobile compatibility improves veterinary field operations

Discover how our products **transform** vet care.

IVC Evidensia

AniCura

Bevet

Police

University Ghent

Nesto

Dierenartsen De Nekker

Trusted by 1000+ practices and clinics

Sonetas is the market leader for veterinary software in the Benelux. We offer full fledged solutions for your practice or clinic, whether it’s small or big.

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Trusted by over 50% of vets in Belgium with Fuga