![pexels-sam-lion-5731866.jpg](https://sonetas-public-website.s3.eu-central-1.amazonaws.com/pexels_sam_lion_5731866_0bd3f9d7cd.jpg)

# How to add a care plan?
1. **Activate care plans in Fuga** - Go to Configuration > Practice Preferences > General and check the 'Care Plan' option. This will make all relevant settings available in your account. [More info](https://sonetas.freshdesk.com/nl/support/solutions/folders/42000104998).
2. **Make them visible in your menu** - Go to Configuration > My Preferences > Menu Options and add 'Care Plan' to the 'COnfiguration' menu. Also, add 'Add Care Plan' to the available actions.
3. **Create a new care plan** - In the Configuration tab, click 'Add Care Plan'. You can also quickly create a new plan via the search bar by entering an asterisk (*) and clicking the plus sign. Read how [here](https://sonetas.freshdesk.com/nl/support/solutions/articles/42000062622-hoe-voeg-ik-een-zorgplan-toe-). 
4. **Fill in the details** - **Name**: Choose a recognizable name (and add multilingual versions for smooth communication with clients). **Animal Class & Species**: Want to offer the plan only for certain animals? Set that up here. **Duration & Cancellation Period**: Define how long the care plan is valid and the conditions for cancellation. **Contract & Price**: Link a contract template and determine the pricing structure. Consider activation fees, monthly payments, and possible deactivation fees.
5. **Add the right items** - In the 'Care Plan Items' tab, you can add procedures, protocols, and products. You also set how often something is included and whether there is a discount. This way, you decide exactly what your clients receive!
6. **Activate and publish** - Done setting up? Click 'Publish'! After publishing, some fields, such as name, animal class, and duration, are locked.

![pexels-tima-miroshnichenko-6234608.jpg](https://sonetas-public-website.s3.eu-central-1.amazonaws.com/pexels_tima_miroshnichenko_6234608_ce77fa1830.jpg)

# How do I actually use a care plan?
1. **Link a care plan to an animal** - Go to the animal file, open the 'Care Plans' tab, and add a new care plan. Here, you can adjust the owner, start date, and payment period if needed.
2. **Manage the contract** - After saving, you can download a contract, have it signed by the client, and upload the signed document to the file.
3. **Use the care plan during a consultation** - During a consultation or sale, you will see a 'Care Plan' option next to treatments and products. Here, you can link the items to the correct care plan. Handy: the system immediately shows how many units of that item are still included!

# Conclusion
By making smart use of care plans in Fuga, you offer your clients extra value and build long-term relationships. Ready to get started? Set up your first care plan and give your practice a boost!

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Make care plans your secret weapon for loyal clients!

![pexels-olly-3769021.jpg](https://sonetas-public-website.s3.eu-central-1.amazonaws.com/pexels_olly_3769021_754b9799ea.jpg)

# 1. Get started with the basics
- Set your start date with Sonetas.
- Sign the contract and return it to us.

# 2. Set up your Fuga account
- Add your addresses and locations, including your depot number.
- Add team members and configure their permissions. [Guide](https://sonetas.freshdesk.com/nl/support/solutions/articles/42000039910-introductie)
- Complete Fuga configuration for optimal efficiency.

# 3. Products and inventory management
- Review product descriptions and fill in missing details. [More info](https://sonetas.freshdesk.com/nl/support/solutions/articles/42000039912-stock)
- Link your suppliers for automated ordering and price updates. [More info](https://sonetas.freshdesk.com/nl/support/solutions/articles/42000045767-hoe-link-ik-mijn-leverancier-aan-fuga-)
- Perform a stock inventory just before going live (this must be your last step before actually starting to work on Fuga). [More info](https://sonetas.freshdesk.com/nl/support/solutions/articles/42000039913-stockopname)

# 4. Procedures, protocols, and lab integration
- Set up procedures and protocols for smooth workflows. [More info](https://sonetas.freshdesk.com/nl/support/solutions/articles/42000039911-handelingen-en-protocols)
- Connect your labs to retrieve test results automatically. [More info](https://sonetas.freshdesk.com/nl/support/solutions/folders/42000101930)

# 5. Test, train, and launch!
- Practice in the test environment: [Test platform](https://test1.sonetas.eu/fuga/lc?lang=TEnglish)
- Follow a personalized training with Sonetas: [here](https://calendly.com/fuga-sonetas/training-starters-fuga-nl) you can book a training in dutch, and [here](https://calendly.com/fuga-sonetas/training-starters-fuga-fr) in french. 
- Contact support for any questions: fuga@sonetas.eu or +32 (0)15 79 90 00.

Follow [this onboarding plan](https://sonetas.freshdesk.com/nl/support/solutions/articles/42000046197-opstartplan-fuga) to start smoothly with Fuga and not miss anything. 

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Checklist for a successful start with Fuga

# What is Peppol?
Peppol (Pan-European Public Procurement On-Line) is the secure network that enables businesses and governments to exchange electronic documents safely. The system works with standardized formats, dramatically reducing manual processing and the associated risks of error. This means your practice can focus on what really matters: caring for animals.

Peppol also offers an internationally recognized platform, which is ideal for veterinarians working with suppliers or partners outside of Belgium. Thanks to standardization, compatibility is guaranteed regardless of the software used by your partners.

# Why e-invoicing is essential for veterinarians
As a veterinary practice, you often depend on efficient administration not only to keep your finances in order, but also to comply with legal obligations. Electronic invoicing offers the following advantages in this regard:
- **Save time on administration**: electronic invoices are automatically delivered to the correct recipient. This means less time spent printing, sending or correcting invoices. So more time to focus on your patients and clients.
- **Speed up payments**: Peppol invoices arrive directly to your customers and contain all the necessary information to process payments smoothly. This reduces the risk of payment delays.
- **Legal compliance**: in Belgium and the rest of Europe, the requirements around e-invoicing are becoming increasingly stringent. Through Peppol, you automatically comply with the latest standards and regulations. So you don't have to worry about compliance.
- **Integration with your software**: thanks to Fuga, you can seamlessly integrate Peppol invoices into your existing administrative software. This ensures smooth processing without additional actions or adjustments.
- **Cost savings**: by switching to digital invoices, you not only save on paper and postage, but also reduce processing costs, such as those for manual accounting.
- **Susainability**: switching to digital invoicing contributes to a more environmentally friendly practice. Less paper use means a smaller carbon footprint - something customers are sure to appreciate.

# Frequently asked questions about e-invoicing and Peppol
**Is e-invoicing mandatory for veterinarians?**
Although the use of e-invoicing is not yet mandatory everywhere, the rules in Europe are getting stricter. It is therefore wise to make the switch now and be prepared for future obligations.

**What happens to my paper invoices?**
Paper invoices can continue to exist, but with e-invoicing via Peppol, the process becomes much more efficient. You can still save or send a PDF version of your invoice if needed.

**How safe is Peppol?**
Peppol is specifically designed with security and reliability as a priority. All data is transmitted encrypted over a secure network, keeping your sensitive information protected.

# How to activate Peppol in Fuga?
Fuga uses the Peppol platform via [FlowIn](https://myflowin.com/en/) from Wolters Kluwer (formerly known as Ibanity). 
Activating Peppol is simple:

Enter your website:
- Go to [Configuration > Practice data > General](https://sonetas.eu/fuga/vc?action=displayPracticeData&tab=0) and add your website.
- If you don’t have a website, feel free to use www.sonetas.eu.

Activate Peppol:
- Go to [Configuration > Practice data > Bookkeeping](https://sonetas.eu/fuga/vc?action=displayPracticeData&tab=2).
- Check the option Peppol (Ibanity).
- Upload a copy of the front of your ID card. For clients in Luxembourg or the Netherlands, an extract from the business register is also required.

![Schermafbeelding 2024-12-19 104422.png](https://sonetas-public-website.s3.eu-central-1.amazonaws.com/Schermafbeelding_2024_12_19_104422_93e05f531e.png)

Check the client’s status:
- Open the client’s file and check Peppol under business details.
- Verify if the client is correctly registered on the Peppol network.

# How does it work?
Once Peppol is activated, you can easily verify which clients can receive invoices or credit notes via Peppol. Fuga displays each client’s Peppol status in their file.
When you create invoices or credit notes, they are automatically added to reports such as [Invoices to be submitted to Peppol](https://sonetas.eu/fuga/vc?action=bookkeepingReports&reportType=TPeppolToBeSubmittedInvoices) and [Credit notes to be submitted to Peppol](https://sonetas.eu/fuga/vc?action=bookkeepingReports&reportType=TPeppolToBeSubmittedCreditNotes). You can also view which documents need to be sent on the dashboard.

Please note that through our integration it is only possible to send electronic invoices and not to receive them. 

# Important tips
- **Order number**: Belgian public authorities require an order number (typically 8 digits) on Peppol invoices. Add this number in the invoice note.
- **Retry failed attempts**: if an invoice is rejected, for example, due to a missing order number, you can correct the error and resend it.

# Track your invoice status
Using the reports [Invoices submitted to Peppol](https://sonetas.eu/fuga/vc?action=bookkeepingReports&reportType=TSubmittedInvoicesToPeppol) and [Credit notes submitted to Peppol](https://sonetas.eu/fuga/vc?action=bookkeepingReports&reportType=TSubmittedCreditNotesToPeppol), you can track and update the status of sent documents. The [Invoices](https://sonetas.eu/fuga/vc?action=bookkeepingReports&reportType=TInvoiceList) report also includes a Include Peppol parameter, which helps differentiate between invoices sent via Peppol and those that haven’t yet been sent.

# Ready for the future
The future is digital, and e-invoicing through Peppol prepares your practice for tomorrow's challenges. Need help with activation? Our team is ready to guide you!

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E-invoicing via Peppol: here's what you need to know!

![pexels-karolina-grabowska-7195379.jpg](https://sonetas-public-website.s3.eu-central-1.amazonaws.com/pexels_karolina_grabowska_7195379_f091b3baf8.jpg)

# What are the benefits of installing our new booking widget?
1. **User-friendly** - The booking widget is designed to be simple for both your clients and your practice. Just a few clicks, and the appointment is scheduled.
2. **Efficient** - With the widget, you reduce phone traffic and optimize your scheduling process. A more organized calendar with less effort.
3. **Directly on your website** - Pet owners can book directly from your own website without having to navigate through the myPets platform. Faster and easier.
4. **Available 24/7** - The widget is accessible at any time. Clients can book appointments whenever it suits them, even outside of business hours.
5. **Boosts client satisfaction** - By providing an easy and immediate booking solution, you demonstrate that your practice values your clients’ time and comfort.

# How to integrate the widget?
Implementing the booking widget does require some technical knowledge. You’ll need to add a snippet of code to your website. If you’re not familiar with this process, we recommend contacting the person or agency who built your website. They can assist you quickly.

#Follow our installation guide
Follow the steps in our detailed guide to set up the widget:

[myPets Booking Widget - Instructions](https://sonetas.freshdesk.com/en/support/solutions/articles/42000109833-booking-widget-mypets)

Once you activate the widget through your myPets dashboard, you can experience its smooth functionality for yourself.

![Schermafbeelding 2024-12-11 102919.png](https://sonetas-public-website.s3.eu-central-1.amazonaws.com/Schermafbeelding_2024_12_11_102919_8ff83f300c.png)

# Need help? 
Our team is here to assist you with any questions or concerns! Reach out to us at info@mypets.eu for prompt and tailored support..

# Make a difference today
Provide your clients with a seamless and modern booking experience and get the most out of your practice. The future of appointment management starts here – with the myPets booking widget. Try it today  and see the difference it makes!

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Allow your clients to book appointments easily via your website

![crazypaws.png](https://sonetas-public-website.s3.eu-central-1.amazonaws.com/crazypaws_325e83b303.png)

# What's New?
Here you have some new features:
- **New Name and Logo**: Say hello to [myPets](https://public.sonetas.eu/products/my-pets)! Our platform not only has a new name but also a fresh, modern logo. This redesign aims to make our platform more recognizable and appealing.
- **Improved Layout**: We’ve revamped the platform’s design to make it more intuitive and user-friendly. Navigating through myPets is now easier, allowing your pet owners to find what they need quickly and efficiently.
- **New Platform**: The entire platform has been upgraded and is now accessible via myPets. We invite you to visit the new site and explore the enhanced features and design.

![Schermafbeelding 2024-07-10 131944.png](https://sonetas-public-website.s3.eu-central-1.amazonaws.com/Schermafbeelding_2024_07_10_131944_d7548e3e35.png)

# What do you need to do?
To ensure a smooth transition, here are a few steps you can take:

- **Update Your Profile**: Feel free to add or update your profile picture and practice banner photo on the new myPets. You can also add your social media links.
- **Inform Your Customers**: Let your clients know about the name change from Mijndieren.eu to myPets.
- **Adjust Email Templates**: Update your email templates to reflect the new features and the platform’s new name.
- **Keep Your Opening Hours Up-to-date**: Make sure your clients know your exact opening hours, as this information is now dynamically updated on the platform.

![appointment-widget.png](https://sonetas-public-website.s3.eu-central-1.amazonaws.com/appointment_widget_6eed0cb56d.png)
_In the new platform your pet owners can immediately see the first slot available for their next appointment._

# What's coming soon?
We are constantly working to enhance your experience. Here’s a sneak peek at what’s on the horizon:

- **New Booking Bubble**: Soon, you’ll be able to integrate a booking bubble on your website, allowing clients to make appointments without leaving your site.
- **Brand New App**: A completely updated app with a more intuitive interface and improved functionality is on its way!
- **New Posters**: Soon, you can request new myPets posters to display in your veterinary practice, adding a touch of our fresh branding to your space.

# Thank You
We want to express our heartfelt gratitude for your continued support and for being part of our community. If you have any questions or need assistance, we are here for you. Feel free to reach out to us at info@mypets.eu or fuga@sonetas.eu.

Stay tuned for more updates and enjoy the new myPets!

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Introducing myPets: the next generation of MijnDieren.eu / MesAnimaux.eu

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Take control of your veterinary practice with Fuga! From appointment scheduling to patient records, stock management, and billing – Fuga is your all-in-one solution for delivering exceptional care.

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myPets keeps pet care stress-free! Pet owners can easily book appointments, manage their pet's health records, buy products and get notified by their vet – all in one convenient app. 

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We are incredibly proud to announce that none of our customers have to worry with becoming Peppol compliant. Our software takes perfect care of everything!

Fuga is now Peppol ready! 🎉