Pet insurance is becoming increasingly popular. More and more pet owners want the peace of mind that unexpected medical costs for their pets will be covered.

For veterinarians, this is a positive development: treatments are more likely to be followed as recommended, and financial concerns are less of a barrier.

At the same time, it can raise administrative questions: how do you submit an invoice to the insurer? How do you ensure you have all the correct information? And how do you avoid duplicate work between client, practice, and insurer?

This is where Fuga comes in. With integrations for major insurers (SantéVet, PetExpert, and Figo), the entire process becomes simple, clear, and seamless. In this article, we explain how it works, what to watch out for, and the benefits it offers for both your practice and your clients.

Why integrate insurance into your practice software?

Without digital integration, submitting an insurance claim often requires multiple steps: printing or scanning invoices, filling out forms, retyping information, and sending it by email or post. For the client, this means delays and uncertainty; for the practice, extra administration.

With Fuga, it's different. Once you record a consultation or sale, the invoice can be automatically sent to the insurer. No double work, no separate emails, no waiting time. This gives your team more time for what really matters: caring for the animals.

How it works in practice

1. Automatic invoice submission

In Fuga, you can have invoices for insured pets automatically sent to:

• SantéVet
• PetExpert
• Figo

Once the consultation is completed, the invoice is processed and digitally forwarded, provided all required details are correctly entered (transponder, policy number, and practice details when necessary).

2. Insurer-specific requirements

SantéVet Requires complete clinic information (name, address, public phone, email, fax). You can also choose to send a copy of the invoice to the client, great for transparency.

PetExpert Requires login credentials (username and password) entered once in settings. After that, Fuga handles everything automatically, and you can check the invoice status in the consultation or sales record.

Figo Enabled by default. Both a transponder and policy number are required, along with a valid Figo diagnosis. If something goes wrong, Fuga immediately shows an error so you know the client must submit the claim manually.

3. Important limitations

Only one insured pet per invoice is allowed. If more than one appears, an error message will pop up.

Extra Fuga tools

Reporting and tracking

In your reports, you can filter by insurance and see additional columns with insurance information. This gives you a clear overview of which invoices have been submitted and makes tracking easier.

Suggesting insurance to clients

When adding a new pet, Fuga can automatically prompt: "Would you like to insure this pet?". The answer ("Yes", "No", or "Unknown") can be saved in the record. This allows you to proactively offer insurance without interrupting your workflow.

Benefits for your practice

• Efficiency: less administration and duplicate work.
• Transparency: clients know their invoices are sent correctly and immediately.
• Faster reimbursement: insurers receive the correct information without delay.
• Higher client satisfaction: owners worry less about costs and focus on their pet's health.
• Professional image: a clinic that integrates with insurers digitally demonstrates reliability and modernity.

Real-life example

A dog comes in for a consultation for a knee injury. The owner has a policy with SantéVet.

1. During the consultation, you record the treatment as usual.
2. You create an invoice in Fuga.
3. Because the dog has a transponder and policy number in the record, the invoice is automatically sent to SantéVet.
4. The owner receives a copy if desired.

The entire process takes no extra time but saves the client a lot of paperwork.

Ready to get started?

Activating insurance integrations in Fuga is simple. Go to Configuration > Practice Preferences > Pet Insurance to configure each insurer. After that, the process runs largely automatically.

This makes things easier for your team and provides clients with the peace of mind they increasingly expect in modern veterinary care.

With Fuga, you get the most out of your practice software while giving pet owners the confidence they seek.